Last updated: January 25 2024
Finishers, a simplified joint stock company (société par actions simplifiée) with a share capital of EUR 32,624.90, having its registered office at 39 rue Lieutenant Colonel Prévost - 69006 Lyon, registered in the Lyon Trade and Companies Register (Registre du commerce et des sociétés) under number 891 456 758 ("Finishers") acts as an intermediary for the sale of products and services (the "Products and Services") between the Customer and the organizers of sporting events (the "Organizers") on the websites www.finishers.com and shop.finishers.com (the "Website(s)") or via the Finishers mobile application (the "Application").
While accessing, consulting, browsing and using the Websites and the services they offer, Finishers may request you provide personal data about yourself.
This data is protected by law. Finishers, acting as the data controller, has therefore implemented appropriate security measures to safeguard your personal data.
Thank you for reviewing this policy (the "Privacy Policy"), which explains how Finishers uses your personal data. This Privacy Policy supplements the general terms and conditions of sale (the "Terms and Conditions"), the general terms and conditions of use (the "Terms of Use") and, where applicable, any document or information referring to the Privacy Policy.
Should you have any inquiries, you can contact Finishers directly via email (contact@finishers.com) or by mail at the following address: 39 rue Lieutenant Colonel Prévost - 69006 Lyon, France.
Terms beginning with a capital letter and not defined in this Privacy Policy shall have the meaning given to them in the Terms and Conditions or the Terms of Use.
All data entered on the Websites is restricted to that which is strictly necessary for the provision of the Products and Services offered on the Websites, namely:
| Data categories | Examples |
|---|---|
| Identification | Address, surname, first name, date of birth, customer number, proof of identity, signature... |
| Contact details | Email address, postal address, phone number |
| Banking and finance | Bank details, payment method, billing address... |
| Order details | Order number, products and services ordered, promotional code used, order amount, discounts granted, order date and time, delivery address and method... |
| Monitoring of customer relations | Order history, frequency, information, complaint requests, interactions with Finishers… |
| Organization of promotional operations | Date of participation, nature of offered prizes... |
| Contributions to the Websites | Reviews, product ratings... |
| Participation in events linked to Products and Services | Results, live tracking, pictures |
If you place an Order for a third party, please be reminded of your obligation to inform this person about the communication and processing of their personal data by Finishers, and to provide them with this Privacy Policy.
In addition, some data is automatically collected by the Websites, namely:
| Data categories | Examples | Goals |
|---|---|---|
| Connection data and navigation | Date and time of connection, IP address, browser, browser language, event logs etc. | This data is necessary for the proper technical operation of the Websites and the services they offer and for measuring the use of the Websites. |
Some of this data is optional, while other data is compulsory to enable the ordering of Products via the Websites, as well as to benefit from other services offered on the Websites. The mandatory or optional nature of the personal data to be provided is indicated at the time of collection. If you refuse to provide mandatory data, Finishers will be unable to provide you with the requested services (such as creating your customer account, placing orders, or subscribing to the newsletter), or to address any other requests you may make.
Finishers processes your personal data solely for the following purposes:
| Goals | Examples of use | Legal grounds |
|---|---|---|
| Creation and management of your customer account | - to create and update your customer account - to enable you to log in and place an Order - to enable you to track your current Order(s) and access the summary of past Orders - to enable you to consult your results at the Event in connection with the Products and Services | Execution of the Terms of Use and Terms and Conditions |
| Order and billing management | - to process your Order and deliver the Products - to modify your Order at your request - to manage invoices and payments - to monitor customer relations | Execution of the Terms and Conditions |
| After-sales service management | - to respond to your requests - to handle your claims - to reimburse you | Execution of the Terms and Conditions |
| Improving the Products and Services sold via the Websites | - to carry out satisfaction surveys (requests for opinions, polls, etc.) - to carry out customer research (product tests, sales statistics, etc.) | Finishers' legitimate interest in improving its Products and Services |
| Organization of promotional operations | - to enable you to take part in promotional operations organized by Finishers (loyalty program, competitions, lotteries, gifts, events, etc.) | Depending on the nature of the promotional operation concerned: - Contract performance (loyalty programs, competitions, lotteries, etc.) - Finishers' legitimate interest in building customer loyalty (gifts, events, etc.) |
| Sales prospecting for customers | - to send you newsletters - to send you reminder emails about your basket | Finishers' legitimate interest in developing its business |
| Marketing of Organizers and partners to customers | - to send you newsletters - to send you information about events related to the Products and Services | Finishers' legitimate interest in developing its business |
| Commercial prospecting for prospective customers | - to send you newsletters - to send you reminder emails about your basket | Your consent |
| Personalising your user experience on the Websites | - to personalise your content and your browsing on the Websites | Finishers' legitimate interest in developing its business |
| Improving the Websites and your customer experience | - to evaluate and improve the Websites - to make it easier for you to navigate the Websites - to guarantee the safety of the Websites | Finishers' legitimate interest in improving the Websites and your customer experience |
| Management of pre-litigation or litigation | - to penalise any breach of the Terms of Use and Terms and Conditions (suspension or cancellation of an Order, termination of a customer account, etc.) - to manage any dispute or litigation | Finishers' legitimate interest in defending its rights and interests |
| Compliance with legal and regulatory obligations | - to comply with legal and regulatory obligations, particularly as regards bookkeeping - to respond to your requests to exercise your rights | Legal and regulatory obligations for Finishers |
In the context of accessing, consulting, browsing and using the Websites and the services offered therein, your personal data may be communicated to the following recipients:
| Recipients | Qualifications | Goals |
|---|---|---|
| Finishers and their authorized personnel | Data controller | Provision of services (e.g. processing Orders, managing after-sale services, sending newsletters, etc.) and management of the Websites |
| Organizers and partners | Independent processors | For the purposes of carrying out events related to the Products and Services purchased by the Customer (Organizers, commercial partners, Products and Services as mentioned in the Terms and Conditions) (e.g. processing of Sales Orders, managing registration, sending newsletters, etc.). |
| Finishers' subcontractors (hosting provider, IT maintenance provider, etc.) | Subcontractors | For technical or logistical purposes only |
| Administrative or judicial authorities | Independent processors | Only in the event of an express reasoned request from these authorities in relation with a proven violation of legal or regulatory provisions |
| External advice | Independent processors | Only in connection with the management of any disputes or other legal matters that may arise |
| Other third parties | Independent processors | For the purposes of payment processing by the payment service provider. As a result of or in connection with the restructuring, reorganization, acquisition, debt financing, merger, sale of Finishers' assets or similar transaction and in the event of insolvency, bankruptcy or receivership in which personal data is transferred to one or more third parties as an asset of Finishers. |
Where applicable, your personal data may be transferred to a country outside the European Union. If the recipient country does not ensure a level of protection of personal data equivalent to that of the European Union and in the absence of a decision of adequacy, Finishers undertakes to take all necessary measures to ensure the protection of your personal data on the basis of appropriate guarantees (such as standard contractual clauses). Further details regarding these measures can be obtained directly from Finishers via email (contact@finishers.com) or by mail to the following address: 39 rue Lieutenant Colonel Prévost - 69006 Lyon, France.
Finishers has implemented technical and organizational measures to protect your personal data, in particular against possible breaches that could lead to the accidental or unlawful destruction, loss, alteration, unauthorized access or disclosure of your personal data. These measures ensure an appropriate level of data security and take into account the state of knowledge, the costs of implementation in relation to the risks, and the nature of the data being protected.
Finishers also ensures that its staff and any other person involved in the process of your personal data comply with internal rules and procedures concerning personal data processing, including technical and organizational security measures.
As a general rule, your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal or regulatory obligations.
Subject to certain exceptions, Finishers retains your personal data until your customer account is deleted or inactive for two (2) years.
Beyond these periods, your data is retained for three (3) years from the deletion of your customer account for promotional purposes, five (5) years from the deletion of your customer account for evidential purposes, and ten (10) years from the end of the financial year for accounting purposes.
In accordance with the applicable regulations on personal data protection, you have the following rights in regards with your personal data:
In certain cases, you will need to explain to Finishers why you are exercising one of these rights and, if necessary, verify your identity.
If you have any questions or wish to exercise your rights, you can contact Finishers directly via email (contact@finishers.com) or by mail to the following address: 39 rue Lieutenant Colonel Prévost - 69006 Lyon, France.
If necessary, you can contact the CNIL (Commission nationale de l'informatique et des libertés) via its website (www.cnil.fr) or by mail to the following address: 3, place de Fontenoy - TSA 80715 - 75334 Paris Cedex 07, France. These rights may be exercised at any time free of charge, apart from applicable mailing costs and any costs for assistance or representation if you choose to be assisted by a third party.
When visiting the Websites, cookies and other similar technologies ("Cookies") may be installed on your browser software.
These Cookies primarily enable us to collect information related to your browsing on the Websites.
The main purposes of the Cookies used by Finishers are to facilitate browsing on the Websites and the use of the services offered:
Finishers also installs social network applications on the pages of the Websites (including to the Organisers' social networks), which allow users to share content with others.
These applications may allow the social network to identify the user even if the user has not used the corresponding social button, provided the user's account with the social network is open. Finishers has no control over these applications or services, so users are advised to read the privacy policies of these third parties to take appropriate action.
Users can oppose the installation and storage of Cookies or configure their browser to prompt for consent on a case-by-case basis.
The CNIL website (www.cnil.fr) provides practical explanations on how to control the "Privacy" settings on your terminal. However, users are advised that certain functionalities of the Websites may become unavailable or degraded if they refuse the installation of Cookies.
This Privacy Policy may be modified, especially if there are changes to the services offered by Finishers. Therefore, we recommend that you review this Privacy Policy each time you access the Websites.
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